Privacy Policy

Last updated: November 2025

Introduction

VemWell ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

When you submit a consultation request or contact us, we may collect:

  • Name and contact information (email address, phone number)
  • Any information you choose to include in messages or forms
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • General location data (country/city level)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

  • Respond to your consultation requests and inquiries
  • Provide educational information about nutrition and supplements
  • Improve our website and user experience
  • Analyze website usage and trends
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal basis for collecting and using personal information includes:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights
  • Legal Obligation: Processing is necessary to comply with the law

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business (e.g., email service providers, hosting providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

VemWell
Česká 9
370 01 České Budějovice
Czech Republic
Email: [email protected]
Phone: +420 387 592 46 81